Supply Chain Suite Support Analyst (f/m/d)

HeidelbergCement is one of the largest global building materials companies. With more than 51.000 employees in over 50 countries, we are known for our expertise and superior quality. Our headquarters in Heidelberg alone employs over 1.100 people from all over the world, creating a diverse working environment.

For our HDigital department we are looking for a Supply Chain Suite Support Analyst (f/m/d). With a focus on operations & service delivery this position is responsible for the support, analysis and enhancement of global HDigital applications.

Your next challenge

  • Identify, evaluate and resolve business systems related issues
  • Provide specialist operational support for HDigital applications
  • Ensure service performance meets or exceeds business expectations and is delivered in accordance with HDigital standards & SLAs
  • Evaluate alternatives and provide the 'best' solution for user identified issues/amendment requests
  • Contribute towards projects and ensure smooth transition into the live environment
  • Deliver service excellence by promoting continuous improvement of HDigital application services
  • Participate in the quality assurance/testing of applications to ensure zero degradation of service

Your profile

  • At least 4 years demonstrable professional experience in systems support & operations preferably in large enterprise level environments
  • Proven ability to work with all levels of management and develop business partnerships
  • Experience of supporting IT solutions with technical knowledge in one or more of the following areas: 
    • ERP systems, Web applications & portals, mobile applications, mobile device management, Data Centres, cloud solutions, Microsoft Back Office (i.e. SQL)
  • High analytical and organizational skills
  • Excellent verbal and written communication skills in English; German would be an advantage
  • Willingness to travel internationally

Our offer

We are convinced that only those who successfully realize their personal goals can also fully contribute professionally. That's why we offer you attractive benefits, such as:
  • Attractive compensation including Christmas and vacation bonuses
  • Flexible working time models
  • Mobile working within Germany on up to three days per week
  • 30 vacation days plus additional special vacation days
  • Individual onboarding with participation in the buddy program
  • Support for advanced training and continuing education
  • Company health management (various company sports groups, health and prevention campaigns, company doctor)
  • Ergonomic workstations with height-adjustable desks
  • Canteen with discounted and healthy meals
  • Employer-sponsored company pension plan
  • Attractive conditions and discounts at our cooperation partners (gyms, banks, online stores, etc.)
  • Job ticket

We look forward to receiving your online application!

Apply now

Job description

  • Professional

    Entry level

  • Heidelberg, Germany


  • Full time


  • IT / Digital Transformation


Apply now

Any Questions?

Group Human Resources
Jutta Hupperts
Talent Acquisition & HR Services Expert