Services

We aim to make it easy for you to do business with us. Our sales, technical and customer services teams are on hand to help. We have an unrivalled product range which includes cement, ggbs and fly ash. And we work closely with our customers to develop successful long term relationships.

We operate accredited management systems for Quality, Environment and Health and Safety and have introduced many industry firsts through our highly efficient distribution operations, including e-ticketing, traffic light site safety scheme, dynamic vehicle scheduling and GPS positioning.

This all adds up to an unequalled package of service, quality and sustainability.


Customer services 

Our customer services department deals with inquiries from 9.00am – 5.00pm Monday to Friday.

Tel: 0845 600 1616 (calls charged at local rate)

Fax: 01780 727008

Email: cement.customer.services@hanson.biz
 
Ketton, Stamford,
Lincolnshire PE9 3SX


Technical helpine

Tel: 0845 722 7853 (calls charged at local rate)

Fax: 01780 727154

Email: cement.technical.help@hanson.biz
For technical certificates and test results Please visit our customer login area.





Useful information

Freephone order line: 0808 100 33 33**

For export enquiries please visit: www.hctrading.com

*calls charged at local rate
**for the purpose of verifying orders, all telephone calls to the order line are recorded
E-ticketing
We are always looking for ways to advance our service offering to help our options available to customers. That's why we have developed a paperless electronic ticketing (e-ticketing) for all deliveries, a first for the UK cement industry. Our drivers carry PDAs (Personal Digital Assistants), which allows information to be handled digitally increasing timeliness and accuracy whilst eliminating the need for paper delivery tickets.